Refund Policy

We get it. Sometimes the "stonewashed blue" looks different on your screen. Sometimes the duvet feels too heavy. Sometimes you just changed your mind. That’s life – and we’re cool with it.

Here’s the deal: 30-day returns, starting from the day your package lands on your doormat.

What can come back (and what absolutely cannot):

✅ Yes: Unused, unwashed linens, pillowcases, duvet covers, throws, and throw pillows with tags still attached.
❌ No: Anything with stains, pet hair, cigarette smoke, or that "I tried this for a week" feel. For hygiene reasons, we reserve the right to decline returns that look loved-to-death.
⚠️ Pro tip: Open the package carefully – if you rip the tag off, we can't take it back.

How to send it back (3 easy steps):

Shoot an email to [your returns email] with your order number and the reason. No judgment – just facts.
We'll reply with a return authorization and the nearest return warehouse address.
Pack it up (use our original box if you kept it!) and ship it back with a trackable carrier. We don't trust untracked mail – and neither should you.

Who pays for return shipping?

If it’s a change of heart – you cover the label.
If we messed up (wrong item, defective weave, or a snag) – we send you a prepaid label immediately. That one's on us.

Refund timeline:

Once we receive and inspect (takes about 5–7 business days), we refund your original payment method within 5–10 business days.
Original shipping charges are non-refundable, unless the mistake was ours.

Defective / Damaged arrivals:
Did your new favorite pillowcase arrive with a tear? Did the duvet have a loose thread? Email us with photos within 7 days of delivery. We'll send a replacement or a full refund – your call. We hate defects more than you do.

Exchanges?
We don't do 1-for-1 exchanges because inventory moves fast. Instead, return the old one and place a new order. We'll refund you as soon as the return clears.

Cancelations:
Bought on impulse and now regretting it? Email us within 2 hours. After that, the warehouse elves might have already packed it up.

Return mailing address:
[Your Store Name] Returns
[Your full return address]
Email: [your returns email]

We're fair, fast, and friendly. But we do have to stick to these guidelines – it keeps our prices honest and our linens fresh for everyone.